Refund policy
Return & Refund Policy
Last updated: September 21, 2026
At RetroDial, we want you to love your purchase. If you're not completely satisfied with your RetroDial, we're here to help.
30-Day Returns
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your RetroDial must be:
- In its original condition
- Unused or gently handled
- Returned with its original packaging and accessories
Damaged or Defective Items
If your RetroDial arrives damaged, defective, or isn't working properly, please contact us within 30 days of delivery.
Please include:
- Your order number
- A description of the issue
- Photos or a short video showing the problem
Once we verify the issue, we'll work with you to provide a replacement or refund.
Change of Mind
If you simply changed your mind about your purchase, you may still request a return within the 30-day return period. Return shipping costs may be the responsibility of the customer.
Refunds
Once your return is received and inspected, we'll notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow your bank or payment provider additional time to process the refund and return the funds to your account.
Non-Returnable Items
Items that have been significantly damaged, altered, or used improperly may not qualify for a refund.
Contact Us
For any return or refund questions, please contact our support team with your order number and we'll be happy to help.
RetroDial — Bringing the classic feel back. 📞